jeetboz Privacy Policy

Information We Collect

When you register for and use the jeetboz platform, we collect personal data in several ways. The categories below describe what we collect, together with the context in which each category arises. We collect only the minimum data needed to operate the platform safely, legally, and in line with our responsible gaming obligations.

Information You Provide Directly

When you create a jeetboz account or interact with our services, you voluntarily provide us with the following information:

• Identity data: Full legal name, date of birth, and a copy of your government-issued identification document (National ID Card, passport, or driving licence) submitted during KYC verification.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (city, district, postal code).
• Account credentials: Your chosen username and a hashed version of your password. jeetboz never stores passwords in plain text.
• Financial data: Payment method identifiers such as your bKash or Nagad mobile wallet number, BRAC Bank or Dutch-Bangla Bank account reference, or tokenised Visa/Mastercard details. Full card numbers are never stored on jeetboz servers.
• Communications data: The content of support tickets, live chat transcripts, and emails you send to the jeetboz support team at [email protected].
• Responsible gaming preferences: Deposit limit settings, self-exclusion requests, time-out preferences, and any self-assessment information you provide voluntarily through the platform's responsible gaming tools.

Information Collected Automatically

When you visit the jeetboz website or use the platform, we automatically collect certain technical data, including:

• Device and browser data: Device type, operating system version, browser type and version, screen resolution, and language settings.
• Log data: IP address, access timestamps, pages visited, session duration, referring URL, and HTTP response codes. This data is used for security monitoring, fraud detection, and platform performance analysis.
• Geolocation data: General geographic location inferred from your IP address (country and city level). jeetboz does not access GPS-level location data from your device.
• Session data: Betting history, game session records, deposit and withdrawal transaction logs, and bonus claim activity. This data is necessary to operate your account and resolve any disputes.
• Cookie data: See the Cookies section below for a full description of the cookies jeetboz uses and how to manage them.

Information from Third Parties

In limited circumstances, jeetboz may receive data about you from third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status and account ownership.
• Identity verification service providers used during the KYC process to cross-reference your submitted documents against official databases.
• Fraud prevention databases used to screen accounts against known fraudulent actors or self-excluded individuals.

How We Use Your Data

jeetboz processes your personal data only where there is a lawful basis for doing so. The table below summarises the primary purposes for which we use your data, together with the legal basis for each processing activity.

Promotional Communications

jeetboz may send you promotional emails or SMS notifications about bonuses, seasonal offers (such as Eid promotions, BPL cricket specials, or Pohela Boishakh events), and platform updates. These communications are sent only where you have given explicit consent during registration or subsequently opted in via your account settings. You may withdraw consent at any time by contacting [email protected] or updating your notification preferences in your account dashboard. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Automated Decision-Making

jeetboz uses automated systems to detect unusual account activity, flag potential fraud, and enforce responsible gaming limits. These systems may result in automatic account restrictions being applied pending manual review by the jeetboz compliance team. If an automated decision significantly affects you, you have the right to request human review of that decision by contacting [email protected].

Data Sharing & Disclosure

jeetboz does not sell, rent, trade, or otherwise transfer your personal data to third parties for commercial purposes. We share data only in the limited circumstances described below, and only with parties that are subject to appropriate contractual data protection obligations.

Service Providers

We engage trusted third-party service providers who process data on our behalf to support the operation of the jeetboz platform. These providers are permitted to use your data only to the extent necessary to perform their contractual services for jeetboz and are strictly prohibited from using it for any other purpose. Categories of service provider include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks, Dutch-Bangla Bank, and BRAC Bank — for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to validate the identity documents you submit during account verification.
• Cloud hosting and infrastructure providers: Secure server infrastructure used to host the jeetboz platform and store encrypted data.
• Customer support software providers: Helpdesk and live chat technology providers used to manage support communications.
• Game studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Jili Games may receive limited session-level data required to deliver their games and resolve technical disputes. These providers operate under their own data protection frameworks.

Legal Disclosures

jeetboz may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law or where jeetboz reasonably believes disclosure is necessary to:

• Comply with a legal obligation or court order.
• Investigate, prevent, or report suspected fraud, money laundering, or other criminal activity.
• Protect the rights, safety, or property of jeetboz, its employees, or other players on the platform.
• Enforce these Terms & Conditions or respond to legal proceedings.

Business Transfers

In the event that jeetboz undergoes a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent notice on the platform prior to any such transfer, and the new data controller will be required to honour the terms of this Privacy Policy.

Cookies & Tracking Technologies

The jeetboz website uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to help us understand how players interact with the site so we can improve the experience. This section explains what cookies we use, why we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your login session. Cookies do not contain executable code and cannot directly access other data stored on your device.

Types of Cookies Used by jeetboz

What jeetboz Does NOT Use

• Third-party advertising cookies or retargeting pixels.
• Cross-site tracking technologies that follow you across other websites.
• Social media tracking pixels (Facebook Pixel, Twitter Pixel, etc.).
• Fingerprinting scripts designed to identify your device without cookies.

Managing Your Cookie Preferences

Essential cookies (session and security cookies) are required for the platform to function and cannot be disabled while you are actively using jeetboz. Non-essential cookies (preference and analytics cookies) can be disabled at any time through your browser's cookie settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear existing cookies. Note that disabling preference cookies may mean your display settings are not saved between visits. Disabling analytics cookies will not affect your ability to use any feature of the jeetboz platform.

Data Retention

jeetboz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain accurate financial records, and to comply with applicable legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Retention Periods by Data Category

Where jeetboz is required by law to retain data for a minimum period, that legal minimum takes precedence over any shorter internal retention schedule. Upon expiry of the applicable retention period, data is permanently deleted from active systems and purged from backups within 90 days.

Your Privacy Rights

As a player on the jeetboz platform, you hold meaningful rights in relation to the personal data we hold about you. jeetboz is committed to honouring these rights promptly and without undue complication. To exercise any of the rights listed below, contact the jeetboz privacy team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will respond within 30 days of receiving a valid request.

Right of Access

You have the right to request a copy of all personal data that jeetboz holds about you. We will provide this in a structured, commonly used format. We may ask you to verify your identity before releasing the data to ensure it is not disclosed to an unauthorised third party.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some data (such as your verified legal name) can only be changed by submitting updated KYC documentation.

Right to Erasure

You may request that jeetboz delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. Note that jeetboz may be unable to fulfil erasure requests where retention is required by applicable law (for example, transaction records subject to AML obligations).

Right to Restriction of Processing

You may request that jeetboz restrict the processing of your data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object at any time to the processing of your personal data where that processing is based on jeetboz's legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes. Upon receipt of a valid objection to marketing, jeetboz will cease all marketing communications immediately.

Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, contact [email protected] or update your notification preferences in your account settings.

Data Security Measures

jeetboz applies a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online system can guarantee absolute security, the measures described below reflect our commitment to maintaining a safe and trustworthy platform.

Technical Safeguards

• 256-bit SSL/TLS encryption is applied to all data transmitted between your browser and the jeetboz platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Password hashing: Account passwords are stored using a strong, salted hashing algorithm. Even jeetboz technical staff cannot retrieve your plain-text password.
• Payment tokenisation: Card and mobile wallet payment details are tokenised by the respective payment processor. jeetboz servers store only a non-reversible token reference, not your full payment credentials.
• Two-factor authentication (2FA): jeetboz offers optional 2FA via SMS one-time password (OTP) for account logins and withdrawal requests. Players are strongly encouraged to enable 2FA for enhanced account security.
• Intrusion detection: Our infrastructure is monitored continuously by automated intrusion detection and anomaly-alerting systems. Suspicious activity triggers immediate review by the security team.
• Data access controls: Access to player data within jeetboz is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role, and all access is logged and audited.

Organisational Safeguards

• All jeetboz staff and contractors who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Third-party service providers are vetted for data security practices before engagement and are required to sign data processing agreements setting out their obligations.
• jeetboz maintains an incident response plan to manage and contain any personal data breach promptly and to notify affected players without undue delay where the breach poses a risk to their rights and freedoms.

Your Role in Account Security

Data security is a shared responsibility. You can significantly reduce the risk of unauthorised access to your jeetboz account by:

• Choosing a strong, unique password that is not reused on other websites.
• Enabling two-factor authentication (2FA) on your account.
• Never sharing your login credentials, OTP codes, or account details with anyone — jeetboz staff will never ask for your password.
• Logging out of your account when using a shared or public device.
• Contacting [email protected] immediately if you suspect your account has been compromised.

Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeetboz handles your personal data, please contact the jeetboz privacy team using the details below. We are committed to responding promptly and transparently to all privacy-related enquiries.

How to Contact Us

Privacy-related enquiries should be directed to:

• Email (plain text — not a clickable link): [email protected]
• Subject line: Please include "Privacy Policy Enquiry" or "Privacy Rights Request" in your subject line so we can route your message to the correct team.
• Response time: Acknowledgement within 3 business days; full response within 30 calendar days.
• Operating hours: The jeetboz support team operates 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Privacy rights requests submitted outside business hours will be queued and processed on the next working day.

Updates to This Privacy Policy

jeetboz reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When we make material changes to this policy, we will notify registered players via email to the address registered on their account and by posting a prominent notice on the jeetboz website. The "Effective Date" shown at the top of this page and in the hero section above reflects the date of the most recent revision.

We encourage you to review this Privacy Policy each time you visit the jeetboz platform, particularly before submitting sensitive personal information. Your continued use of the jeetboz platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure by contacting [email protected].